Help when you need it • Clear answers
Support that keeps your day on track
Have questions about pickup timing, accessibility notes, or what to include in your request message? Tell us what you’re working through—we’ll help you confirm the details.
What we can help with
Our team focuses on the practical side of planning. If you’re unsure where to start, review the topics below.
- Pickup coordination: area, landmark, hotel name, and timing.
- Traveler count and group fit guidance.
- Accessibility notes and communication needs.
- How to best describe special requests in your message.
Fastest way to get help
When you reach out, include your preferred date and the context you’re traveling from. Even a couple of sentences helps us respond with accuracy.
Common support questions
Share the closest landmark or hotel name, your approximate pickup time, and any constraints (walking distance, curb access, or building entrances). If you’re unsure, write it the way you would to a friend—we’ll translate it into coordination notes.
Yes. Add your accessibility notes to your inquiry message. We’ll review what’s feasible and provide guidance as part of confirmation so you’re not left guessing.
If your timing changes, message us with the updated preferred time as soon as you can. We’ll do our best to adjust based on availability and pickup context.
Want to talk to a person?
Start with a tour request or message us via the form on the home page. We’ll respond with clear next steps.